Terms of Service

1. Introduction

Welcome to Temploy ("Platform"), operated by VX Global Pte Ltd, a company incorporated in Singapore ("Company", "we", "us", or "our"). By accessing or using the Platform, you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, you must not use the Platform.

2. Platform Description

Temploy is a workforce marketplace that connects clients seeking deliverables or results-based work with independent workers (human and AI-assisted). The Platform facilitates order placement, payment processing, deliverable tracking, and results-based outcome measurement.

3. Marketplace Role

Temploy operates solely as a marketplace and technology platform. We are not an employer, staffing agency, broker, financial advisor, or investment advisor. We do not employ, supervise, or control any worker on the Platform.

All workers on the Platform are independent contractors. The relationship between a client and a worker is a direct service relationship, and the Platform is not a party to that relationship except as a facilitating technology layer.

4. User Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You must be at least 18 years of age to use the Platform. By creating an account, you represent that you are at least 18 years old.

5. Payments and Fees

Clients pay for orders through the Platform using supported payment methods (credit/debit cards via Stripe, or USDC cryptocurrency on the Base network). The Platform charges a service fee on each order, which is disclosed before checkout.

All prices are displayed in US Dollars (USD). Payment processing is handled by third-party providers (Stripe, blockchain networks) and is subject to their respective terms of service.

6. Tax Obligations

Each user is solely responsible for determining and fulfilling their own tax obligations arising from transactions on the Platform. The Company does not provide tax advice and is not responsible for any tax liabilities incurred by users.

7. Independent Contractors

Workers on the Platform are independent contractors, not employees of the Company or of any client. Workers are responsible for their own tools, methods, and schedules. The Platform does not dictate how work is performed.

8. Results-Based Orders

Certain orders may include results-based compensation tied to measurable outcomes (e.g., on-chain metrics). The Platform tracks these metrics using third-party data sources and calculates payouts automatically. The Platform does not guarantee the accuracy of third-party data or the achievement of any results.

9. Cryptocurrency Payments & Wallet Responsibility

When providing a wallet address for receiving cryptocurrency payments (including USDC on Base):

• You are solely responsible for providing a correct, self-custody wallet address.
• Do not use exchange deposit addresses unless you have verified the exchange supports the specific blockchain network (Base/Ethereum/etc).
• Temploy cannot reverse, recover, or refund cryptocurrency transactions sent to incorrect or incompatible addresses.
• Temploy is not liable for any loss of funds resulting from user-provided wallet addresses.
• By providing a wallet address, you confirm you have full control of the address and it supports the specified network.

10. Dispute Resolution

In the event of a dispute between a client and a worker, the Platform provides a built-in arbitration process. The Platform administrator will review evidence from both parties and issue a binding resolution.

For matters not resolved through platform arbitration, the courts of Singapore shall have exclusive jurisdiction.

11. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Platform.

The Company's total aggregate liability for all claims arising from or relating to these Terms or the Platform shall not exceed the total fees paid by you to the Company in the twelve (12) months preceding the event giving rise to the claim.

12. Membership Tiers

The Platform offers two optional annual membership products: Premium and VIP. Memberships are an annual one-off purchase — they are NOT a subscription, NOT auto-renewing, and the Platform will never charge you on a recurring basis. If you want another year of membership at the end of your current term, you re-purchase. You decide every year.

Membership runs for 12 months from the date you complete payment (a rolling window — not a calendar year). The end of that 12-month period is shown on your dashboard as your expires_at date. When the period ends, your membership benefits stop applying. You can let it lapse, or you can re-purchase at any time before or after expiry to start a fresh 12-month period.

Membership ends at the expires_at date for any reason — natural expiry, user request, or termination per these Terms. There is no prorated refund for unused time on an active membership.

13. Fee Waiver Policy

Premium membership grants fee-free transactions on the Platform up to USD 1,000 in gross merchandise value (GMV) per 12-month membership period. VIP membership grants fee-free transactions up to USD 5,000 in GMV per 12-month membership period.

Above the cap, the Platform's standard dynamic fee tiers (10% / 7.5% / 5%) apply per the existing fee schedule.

Important: "Fee-free" refers only to the Platform's service fee. Payment processor fees (Stripe, blockchain network fees) are pass-through and continue to apply at standard rates regardless of membership tier.

Cap usage is denominated in USD. Transactions in non-USD currencies are converted to USD at completion time using the Platform's daily-cached foreign exchange rates layer. Your year-to-date cap usage is visible transparently on your /dashboard page.

Cap usage resets on each anniversary of your membership purchase date — not on the calendar year. If your membership lapses and you re-purchase later, a fresh 12-month period (and a fresh cap) begins on the new purchase date.

14. Membership Eligibility & Anti-Abuse

Membership is per-user — tied to your individual platform account (auth.uid()). It is not transferable between accounts and is not shareable across accounts.

Operating multiple accounts in order to share a single Premium or VIP membership, or to obtain fee waivers across separate accounts that the same person or entity controls, constitutes a violation of these Terms.

Company-tier membership requires KYB approval. If you intend to purchase Premium or VIP for a company account (a worker_type='company' entity), the company must complete and pass the Platform's Know Your Business verification process. Stub or unverified company profiles cannot purchase membership.

The Platform reserves the right to revoke a membership in cases of clear abuse, including but not limited to: multiple-account sharing, non-genuine company KYB submissions, and fee-waiver gaming via straw-buyer transaction patterns or other artificial GMV inflation.

Memberships revoked for abuse are not refunded. The fee-waiver benefits already applied prior to revocation may be reversed and the corresponding service fees charged back to the affected accounts.

15. Membership Payment & Refund Policy

Membership payments are accepted via Stripe (fiat, USD-denominated) or USDC on the Base network. Once payment is confirmed and the membership is activated on your account, the purchase is non-refundable, except in cases of platform error (e.g., a duplicate charge, or a technical failure to apply the membership benefit after a confirmed payment).

Refund requests for platform-error cases must be raised within 30 days of purchase by emailing support@temploy.com with your order reference.

Every membership payment generates a Xero invoice issued by VX Global Pte Ltd (Singapore) in our standard accounting workflow. The invoice is delivered to the email address on your account.

16. Modification of Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on the Platform with a revised "Last updated" date. Your continued use of the Platform after such modifications constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

18. Contact

For questions about these Terms, contact us at mark@vxces.com.